Over the past few weeks, we've seen an increase of credit card renewals being declined even though the card and billing address information is correct. In all these cases, the issuing bank is declining the card since the CVV card code wasn't provided. Since we can't store the CVV code, we can't provide this for automatic renewals.

If your credit card payment is being declined and you have verified your card and billing information is correct, your card is likely being declined for this reason. In this case, you'll need to pay your invoices manually using the Billing Control Panel. Once you are logged in, click on the My Finance tab to get a listing of your invoices. The Total Now Due section will have a link to your outstanding invoices. Click that link to get a list of the invoices. Click the invoice number to view the invoice and then use the Pay Online link at the top right of the page. This will let you enter your credit card information, including the CVV code, and process the payment.

If you have any questions or problems paying an invoice, please submit a support request.