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View Article  Comments Broken in Custom Article Templates After Today's Update - UPDATED WITH FIX

In adding the functionality for AJAX comments, any blog that has a customized article template will now find that the comments link does not work. We are waiting for a final fix for this and a related issue from Blogware and will update this post with more information. We apologize for the inconvenience.

To fix this problem the following templates must be modified if you have customized them. If you have not customized any of these templates, you do not need to do anything.

• Article
• Book Review
• Music Reivew
• Movie Review
• Photo

Each template listed above contains the following code:

{{if allow_comments}}
{{if can_post}}
<div style="margin-bottom:20px;"><a href="#post_comment"><%=
gettext("Post a comment") %></a></div>
{{/if}} <!-- can_post -->
{{/if}} <!-- allow_comments -->

This code needs to be replaced with:

{{if allow_comments}}
{{if can_post}}
<div style="margin-bottom:20px;"><a href="#post_comment" onclick="return
reveal_post_comment_inline(true, false);"><%= gettext("Post a comment")
%></a></div>
{{/if}} <!-- can_post -->
{{/if}} <!-- allow_comments -->

If you have customized your base template, you will also need to add the following to the top of your article template:

<script src="/_frameworks_static/js/prototype.js" type="text/javascript"></script>
<script src="/_frameworks_static/js/scriptaculous.js?load=effects" type="text/javascript"></script>
<script src="/_static/js/ajaxian_comments.js" type="text/javascript"></script>
<script language="JavaScript" type="text/javascript"><!--
// article settings
templates.set( 'allow_comments', {{if allow_comments}} true {{else}} false {{/if}} );
templates.set( 'show_comment_login', {{if show_comment_login}} true {{else}} false {{/if}});
templates.set( 'comment_login_required', {{if comment_login_required}} true {{else}} false {{/if}} );
templates.set( 'is_standalone', false );
// -->
</script>

View Article  Email Defense Backend Replacement Postponed Until August

In March we noted that the backend software for Email Defense filtering was going to be replaced at the end of June. Tucows updated us yesterday that they are still in the final testing of the replacement software and have postponed the release until the end of August. We will have more information at the beginning of August on the exact details of the migration to this new system. From the preliminary information we have, this will be very smooth and won't require any changes to the way our customers currently use Email Defense.

View Article  Credit Cards Being Declined With Correct Card and Billing Information

Over the past few weeks, we've seen an increase of credit card renewals being declined even though the card and billing address information is correct. In all these cases, the issuing bank is declining the card since the CVV card code wasn't provided. Since we can't store the CVV code, we can't provide this for automatic renewals.

If your credit card payment is being declined and you have verified your card and billing information is correct, your card is likely being declined for this reason. In this case, you'll need to pay your invoices manually using the Billing Control Panel. Once you are logged in, click on the My Finance tab to get a listing of your invoices. The Total Now Due section will have a link to your outstanding invoices. Click that link to get a list of the invoices. Click the invoice number to view the invoice and then use the Pay Online link at the top right of the page. This will let you enter your credit card information, including the CVV code, and process the payment.

If you have any questions or problems paying an invoice, please submit a support request.

View Article  Blogzerk.com Web Site Redesigned

We've redesigned our Blogzerk.com web site. For more details, see the Blogzerk blog. For details on the technology we used behind the scenes, see the Red Rocket blog.