Our new support ticketing system and knowledgebase is now online. Please note that if you reply to an old support request email, a new request will be opened which we will respond to. Old requests were not imported but are still available to us for reference.

Here's a rundown of the new or changed features of the new system:

• We have removed the Urgent importance level. The new levels are now Low, Default, and High. Please see the guidelines on the request submission page for which level to use depending on your request.
• Links to Knowledgebase articles are much shorter. This should reduce problems with them being broken up when sent via email.
• PDFs of any Knowledgebase category can be created by clicking the PDF View when viewing a category. This creates a PDF with all articles in that category and all subcategories (if applicable). This allows you to easily save sections of the Knowledgebase for offline and quick reference.
• Articles can be saved to a list for quick reference. This list does not require a login but relies on a cookie so it will be browser/computer specific.
• The search will now actually find articles. The old search had a bug where it would not find articles where the keyword only appeared once.
• You can now subscribe to get an email notification when an article is updated.
• The Knowledgebase has an ATOM feed you can use in your feed reader to keep track of the ten most recent articles.
• Text size on Knowledgebase articles can be increased or decrease easily by clicking sizing icons.
• The list of recent System Status Updates has been updated and no longer relies on JavaScript being enabled.
• You will be able to get a list of support tickets in the system emailed to you.

If you have any feedback on the new system, please email it to info@adaptivehostingsolutions.com