On March 8, 2006 we will be replacing our current support ticketing and knowledgebase system with a new system. This new system will be similar to the old system in functionality but adds the following benefits:

• Links to Knowledgebase articles are much shorter. This should reduce problems with them being broken up when sent via email.
• PDFs of any Knowledgebase article can be created by clicking the PDF view when viewing an article. This allows you to easily save commonly used articles for offline and quick reference. SEE NEXT ITEM FOR CORRECTION
• PDFs of any Knowledgebase category can be created by clicking the PDF View when viewing a category. This creates a PDF with all articles in that category and all subcategories (if applicable). This allows you to easily save sections of the Knowledgebase for offline and quick reference.
• Articles can be saved to a list for quick reference. This list does not require a login but relies on a cookie so it will be browser/computer specific.
• The search will now actually find articles. The old search had a bug where it would not find articles where the keyword only appeared once.
• You can now subscribe to get an email notification when an article is updated.
• The Knowledgebase has an RSS/XML feed you can use in your feed reader to keep track of the ten most recent articles.
• Text size on Knowledgebase articles can be increased or decrease easily by clicking sizing icons.
• The list of recent System Status Updates has been updated and no longer relies on JavaScript being enabled.
• You will be able to get a list of support tickets in the system emailed to you.

We will post a new article to the System Status and Main Page of this blog on March 8, with more details when the new system is implemented.