New Email Defense Vendor

Due to the recent problems with the migration to the new Email Defense system from our current provider (Tucows), we have selected a new provider, Reflexion.net.  We have been beta testing this for a week on our domains and a handful of customer domains with positive results.


Migrating to New Vendor on Monday, 3/26/07

On Monday, we will start to move the rest of our Email Defense customers to this new system.  This should be completed by 5PM ET on Monday.  If we host your DNS (this is usually the case), then there will be no changes on your end.  If not, we'll send you the MX records you'll need to change with your DNS host to make the new service active.

We will be adding all your current Email Defense accounts to the new system.  Due to the differences between the systems, the following will *NOT* be migrated:
    - User and domain accept/deny lists
    - Account passwords
    - Existing quarantined email

On Monday once we have set up your accounts on the new system, you as domain administrators will receive and email from us with your new login information.  If we host your DNS we will also make the new service active.  If not, the MX record information will be in that email.


Access to Old Email Defense Portal

You will still have access to the old system until the end of the month.  Your accounts will be able to log in there and release any quarantined emails.  During this time, your accounts will receive quarantine reports from the old system and the new system.  If you would like us to cancel the old system before the end of the month, please let us know--this will prevent your accounts from getting the old quarantine reports if you have had a chance to review and release any valid email.  If you
need the old system for longer than this, please let us know and we will extend it.


Migration FAQs

We have put together some FAQs on this migration.  This is a work in progress and we'll be adding more today and later based on any feedback we receive.


Service Credit Due to Prior Problems

We will be crediting your hosting account for one month of free Email Defense service due to the recent problems with our old vendor.  We are sorry this migration turned out to be a disaster.  Had we known in the beginning that the problems would have been so long-lasting we would have found a new vendor sooner.

If you have any questions about this, please email support@adaptivehostingsolutions.com