Due to a security issue with Horde Webmail which we run on our Linux Hosting server, we have temporarily disabled it. If you log in to webmail for your Linux hosting account you will now have the option of either Squirrelmail or Neomail. Either one will work with your account but are slightly different so you can choose the one you want to use. Note that you will not have access to your Horde address book in either of these other webmail systems.

Please note the URL to webmail has not changed. You can still access it at http://[example.com]/webmail (where [example.com] is replace with your domain name) or http://webmail.adaptivehostingsolutions.com/

We apologize for the inconvenience but due to the severity of this security issue, these steps are needed. We will be upgrading the control panel software Sunday afternoon/evening.

LAST UPDATED: 3/9/08 1:28 PM ET

RESOLVED: 3/11/08 7:45 AM ET. Cpanel has been updated and Horde has been re-enabled.

We are in the process of rebooting our Linux hosting server. During this time, all Linux hosting services including web and email will be unavailable. This should be completed by 9:50 AM ET.

COMPLETED 9:45 AM ET

The Windows hosting server is in the process of being rebooted and will be back up in approximately 10 minutes. This was necessary due to the email service hanging when attempting a restart due to high memory usage. During this time all Windows hosting services will be unavailable.

COMPLETED 2:17 AM ET: This has been completed and all services are running normally.

Email Defense is currently experiencing delays on delivering incoming mail. We have contacted Reflexion and they are aware of this issue and are working to clear out the queue. No mail is lost, just being delayed.

UPDATED 4:10 PM ET: This issue was resolved at approximately 11:45 AM ET. All queued mail was delivered by then.

This server is being rebooted and should be up in the next 10 minutes.

COMPLETED 1:30 AM ET

We are rebooting this server and it will be back up in about ten minutes (10:30 AM ET).

This reboot is required for a patch to the antivirus software that has been causing the performance issues and reboots on this server lately. Hopefully this will be the last one for quite a while.

COMPLETED 10:40 AM ET

We have a few reports of customers on RoadRunner in Central Florida not being able to connect to our Linux Hosting server. We are still trying to get more information on this. It doesn't seem to affect all CFL RR users since I am one and am able to connect normally but it may be dependent on your physical location or your actual ISP on RoadRunner.

We will update this post when we have more information. If you are affected by this, it would help if you could email the results of a ping and a traceroute from your computer to 69.93.171.100 to support@adaptivehostingsolutions.com

UPDATED 8/31/07 @ 7:35 AM ET: We still have reports from three customers on RoadRunner in Central Florida that they can't connect to this server. We have had our datacenter verify that there are no routing problems on our end and we are verifying our server setup didn't change (no changes were made that would cause this). At this time, we think this may be a routing problem with RoadRunner.

UPDATED 8/31/07 @ 8:00 AM ET: We have narrowed this down to a firewall issue. We are trying to track down the exact problem now.

RESOLVED 8/31/07 @ 8:23 AM ET: We have restarted our firewall and have confirmation from one customer that they are now able to access the server. We are still keeping an eye on this to make sure all the blocked connections are able to connect.

At 9:00 PM ET we will be rebooting this server to enact some configuration changes and a patch to the antivirus component we believe is causing the performance issues lately. This should take approximately 10 minutes and be back online by 9:10 PM ET.

COMPLETED 9:15 PM ET

We are making some changes to the email setup to help alleviated the delays over the past couple days due to a few very large, distributed spam attacks on some domains hosted on this server. As a result, all incoming email is currently being delayed until these changes are implemented.

At this time, we don't have an ETA on when this will be back to normal but will update this post when we have more information.

RESOLVED 2:53 PM ET: Incoming mail is now working normally. Unfortunately, mail send during the past 40-50 minutes was lost due to a misconfiguration on the server. Mail was supposed to be temporarily rejected so it would be resent by the sending server. Due to this misconfiguration, this did not happen so the mail was accepted by our server but not delivered to the mailbox.

The Windows Hosting server will be undergoing emergency maintenance tonight at 11:00 PM ET to add more memory to the server. This is needed due to a configuration change that needs to be made to help reduce the recent problems we've been having which have been requiring frequent reboots.

This maintenance will take approximately 30 minutes once the server is taken offline. The exact time this happens will be between 11:00 PM ET and 1:00 AM ET. When the server is offline no web, FTP, or email services will be available. Incoming mail will be deferred to be retried later by the sending server so no mail will be lost.

UPDATED 11:48 PM ET: This was started at 11:30 PM ET and should be completed by midnight. We'll update this post when the server is back online.

COMPLETED 11:52 PM ET: The server is now back online.